Criterion 6

6.1.1

6.1.2 List

6.2.1 A

6.2.1 C

6.2.2 C Service Rule

6.2.3 B

6.2.3 D

6.3.1 B Benefits Staff in Service Rule

6.3.2 A

6.3.2 B

6.3.3 fdp C

6.3.3 D

6.3.4 A

6.3.4 D

6.3.5 A

6.3.5 B

6.4.1 A

6.4.1 B

6.4.2

6.4.3

6.4.3 A

6.5.1 A

6.5.1 B

6.5.3 B

6.5.3 C on quality

6.5.3 D